Responsible Gambling at SkyCrown Casino

At SkyCrown Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

SkyCrown Casino operates under a strict responsible gambling framework in accordance with Australian consumer protection standards and international best practices. We actively promote responsible gambling by providing tools, resources, and support to help our players make informed decisions about their gaming activity.

Know the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable, or restless when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or personal responsibilities due to gambling
• Lie to friends or family about how much time or money you spend gambling
• Use gambling as a way to cope with stress, depression, or anxiety
• Feel unable to stop gambling even when you want to

If any of these signs sound familiar, we strongly encourage you to seek help immediately.

Responsible Gambling Tools

SkyCrown Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of up to 7 days.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.

Session Time Limits

Set a limit on how long you can play in a single session. Once your session time is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent. These reminders help you stay aware of your gambling activity in real time.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from SkyCrown Casino for a period of your choosing — from 1 month up to 5 years, or permanently. During a self-exclusion period, you will not be able to access your account or receive any promotional communications from us.

To request self-exclusion, please contact our support team at [email protected] or use the live chat feature available 24/7 on our website.

Account Cooling-Off Period

If you need a short break, you can request a temporary account suspension for 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets.

Account Closure

You may request permanent account closure at any time by contacting our customer support team. Once your account is closed, all remaining funds will be returned to you via your preferred withdrawal method.

Protecting Minors

SkyCrown Casino strictly prohibits gambling by anyone under the age of 18. We take all necessary steps to verify the age and identity of our players during the registration process. If we suspect that a minor has registered an account, we will immediately suspend the account and conduct a full investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny — parental control and content filtering software
• CYBERsitter — internet filtering for families
• GamBlock — software that blocks access to gambling websites

Support and Help Resources in Australia

If you or someone you know is struggling with problem gambling, free and confidential support is available across Australia. We encourage you to reach out to any of the following organisations:

Gambling Help Online

Australia's national online counselling and support service for people affected by gambling problems.

• Website: www.gamblinghelponline.org.au
• Phone: 1800 858 858 (free call, available 24/7)

Lifeline Australia

Crisis support and suicide prevention services available around the clock.

• Website: www.lifeline.org.au
• Phone: 13 11 14 (available 24/7)

Beyond Blue

Mental health support for anxiety, depression, and related issues that may be connected to problem gambling.

• Website: www.beyondblue.org.au
• Phone: 1300 22 4636 (available 24/7)

MensLine Australia

Professional telephone and online support service for Australian men.

• Website: www.mensline.org.au
• Phone: 1300 78 99 78 (available 24/7)

National Debt Helpline

Free financial counselling for Australians experiencing financial difficulty related to gambling or other causes.

• Website: www.ndh.org.au
• Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm)

Tips for Gambling Responsibly

We recommend all players follow these guidelines to ensure gambling remains a fun and safe activity:

• Set a strict budget before you start playing and stick to it
• Only gamble with money you can afford to lose
• Never chase your losses
• Take regular breaks and set session time limits
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Treat gambling as entertainment, not as a source of income

Self-Assessment

Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test at Gambling Help Online to better understand your relationship with gambling.

Contact SkyCrown Casino Support

Our dedicated customer support team is available 24 hours a day, 7 days a week to assist you with any responsible gambling concerns. Please do not hesitate to reach out to us:

• Email: [email protected]
• Live Chat: Available directly on our website, 24/7

We take all responsible gambling requests seriously and will act promptly to ensure your safety and wellbeing.

Last updated: June 2026